My Raixer Pro device appears offline, what could be happening?

This is a very common issue and is usually related to the power. In these cases, you can:

  1. Check the date and time of the last time your Raixer Pro was online in the app. You can do this from Device > History. This will give you a clue about the reason: was someone there at that time in the house? Did they perhaps unplug it?
  2. Check that there is power in the house. Also, that the device is connected to the power.

‍

View faqs

Products

Raixer Gyro

119.00 EUR

Raixer Gyro

Raixer Gyro sticks or screws to your door and turns the key from inside, opening or closing it. It allows you to open remotely from the app, with a missed call or with codes. It can also be controlled via Bluetooth. It runs on battery or can be connected to the power supply to avoid recharging. It allows you to control your intercom without the need for additional accessories. Before installing, make sure the door has a double cam lock to continue having the option to open with a key from outside.

Raixer Mini

79.00 EUR

Raixer Mini

Raixer Mini connects up to three doors to the internet (2 with cable and 1 via Bluetooth), allowing you to open them remotely and manage temporary access in a simple way. From the app, control who accesses, when and how. Designed for the building entrance and home, it is installed indoors without the need for community permits.

Raixer 12V

119.00 EUR

Raixer 12V

Raixer 12V allows you to sensor your space and connect up to three doors to the internet. Additionally, you can manage temporary and recurring access from the app. From the app, you can know who, when, and how they were opened. It serves for the portal and the home.

Raixer Pro

119.00 EUR

Raixer Pro

Raixer Pro allows you to control the front door and home door. The device is connected to the internet via Wifi or 3G without the need for additional accessories. It has integrated noise and motion sensors with which to monitor your space. You can grant temporary or recurring access using the wide variety of opening methods available from the app: open with missed call, with code, by ringing the doorbell, from the app or from the web. You will always be able to know who, when and how the doors were opened.

Products

Raixer Gyro

119.00 EUR

Raixer Gyro

Raixer Gyro sticks or screws to your door and turns the key from inside, opening or closing it. It allows you to open remotely from the app, with a missed call or with codes. It can also be controlled via Bluetooth. It runs on battery or can be connected to the power supply to avoid recharging. It allows you to control your intercom without the need for additional accessories. Before installing, make sure the door has a double cam lock to continue having the option to open with a key from outside.

Raixer Mini

79.00 EUR

Raixer Mini

Raixer Mini connects up to three doors to the internet (2 with cable and 1 via Bluetooth), allowing you to open them remotely and manage temporary access in a simple way. From the app, control who accesses, when and how. Designed for the building entrance and home, it is installed indoors without the need for community permits.

Raixer 12V

119.00 EUR

Raixer 12V

Raixer 12V allows you to sensor your space and connect up to three doors to the internet. Additionally, you can manage temporary and recurring access from the app. From the app, you can know who, when, and how they were opened. It serves for the portal and the home.

Raixer Pro

119.00 EUR

Raixer Pro

Raixer Pro allows you to control the front door and home door. The device is connected to the internet via Wifi or 3G without the need for additional accessories. It has integrated noise and motion sensors with which to monitor your space. You can grant temporary or recurring access using the wide variety of opening methods available from the app: open with missed call, with code, by ringing the doorbell, from the app or from the web. You will always be able to know who, when and how the doors were opened.

We will be delighted to better understand your case and help you resolve all your doubts.
Sign up for a demo
Menu
Raixer
Newsletter
Castellana 43,
28046 Madrid, Spain
910 38 12 21Write to us on Whatsapphello@raixer.com
TouristOfficesReal EstateElderly CareDevelopersInstallersDistributors
BlogOperationAccess ControlFAQsLegal NoticeContactAssemblyAPIAffiliatesBuy
© 2026 - Raixer.com
Designed in Pamplona. Manufactured in Madrid