Frequently Asked Questions

In the installer directory * you can find the installers closest to your home.*Raixer does not offer the installation service. We offer this list to facilitate the search for installers. You must ensure that the installation works correctly before paying the installer.

Raixer Pro is installed inside the residence, connecting to the intercom –to open the portal– and to an electric latch and/or an electric piston –to open and close the residence–. Never in common areas or on the community's automatic door lines.

In most cases the intercom connection terminal is simply used to make the connection. In a small percentage of cases, you will need to solder the cables directly to the board. Learn more about this in the compatible intercoms section.

If the residential door doesn't have it, you'll need to embed an electric latch or door opener at the height of the handle, in the door frame. Learn more about this in the section on compatible residential doors.

In addition, if you choose to also add the electric piston, you will need to drill it between the frame and the door leaf.

Yes. You can power the door opener or electric lock directly from Raixer Pro with 12V.

Yes. You can power with 12V the electric piston or bolt directly from Raixer Pro.

No. Raixer Pro does not replace the set of physical keys you have. As Raixer Pro operates the electric lock or door opener, a piece that pushes the door latch, you don't need to change the lock cylinder of your dwelling's door.

Note that if you choose to add the electric piston and it is activated, you will not be able to open using the keys. Deactivate it to continue using the physical keys. Learn more about this in the section on compatible dwelling doors.

No. The entire installation is done inside the dwelling, so you don't need to ask the community for permission to open the front door using Raixer Pro.

Raixer Pro installation. List of requirements, tools and hardware

• Your Raixer Pro and the connection cables included in the kit.
  

• A light point 1.5 meters from where you are going to install it.
  

• Multimeter
  

• Screwdriver
  

• Scissors
  

• Cable stapler
  

If you are going to carry out the assembly to control the opening of the house door and you do not already have a similar installation, you will also need:

• An electric door opener or lock without memory.
  

• An electric piston or pin (optional)
  

• Chisel and hammer to recess the door frame.
  

Prepare for a smooth installation

• Check that the community doorman rings the apartment intercom.
  

• Check that your intercom opens the front door when you press the open button.
  

• Check that the power cable reaches the socket properly from the point where you are going to install Raixer Pro. Remember that you can power Raixer Pro from a junction box.
  

Connecting Raixer Mini to the intercom

• Raixer Pro has 4 outputs on each lateral bay (P1, P2) and 11 outputs on the central bay (P3). Each bay (P1, P2, P3) is independent, so you can use them to operate three different doors. Below you have a connection diagram:
  

• Use pins A and B of P1 and P2 of Raixer Pro to detect the voltage variation that occurs in the intercom when the doorbell is rung.
  

• Use pins C and D of P1 and P2 of Raixer Pro to close the circuit and press the intercom button.
  

• If you are going to use a standard 18650 battery (to guarantee the electrical supply in case of contingency) connect it to pins 1 and 2 of P3.
  

• If you are going to use motion and/or open/closed sensors, connect them to pins 3 and 4 of P3, respectively. Use the ground you will find on pin 6 of P3.
  

• If you are going to power the Raixer Pro directly from a light point, use pins 6 and 7 of P3.
  

• If you are going to use an electric door opener, connect it to pin 8 of P3. Use the ground you will find in pin 6 of P3.
  

• If you are going to use an electric piston, connect it to pin 9 of P3. Use the ground you will find on pin 6 of P3.
  

• Open the intercom cover and locate the connection terminal. In the photo below, you will see a green terminal, with numbers and letters above each connector.
  

• You must identify in that strip which outputs correspond to those of the open button, the ground or mass and the doorbell or sensor.
  

If you can't find them, it doesn't mean that your intercom is not compatible! You simply need a multimeter to locate them. We tell you below.

Find the GND output

• Connect the multimeter and activate the mode to measure continuous voltage.
  

• Connect the black cable to the COM terminal of the multimeter and the red cable to VΩmA
  

• Try all possible combinations between the intercom strip terminals until the multimeter shows the highest positive voltage.
  

• If the voltage is negative, reverse the connection of the cables: connect the red where the black and the black where the red.
  

• Connect the GND output of Raixer Pro to the terminal where the black multimeter cable is connected
  

Find the output to Sensor

• Continue with the DC voltage measurement mode on the multimeter and do not disconnect the black wire.
  

• Connect the red multimeter cable to each of the intercom terminals. It will show a constant voltage. If when you press the doorbell button, the voltage differential varies significantly, that is the sensor terminal.
  

You can connect output 2 of the Raixer device to any terminal, go down to the intercom with your mobile phone and check on the Raixer app device configuration screen the voltage variation when you press the doorbell. If the variation is notable, you will have found the terminal to which to connect output 2 of the Raixer device.

Find the outputs to NC and COM

The objective of these steps is to bridge the opening button of your intercom. With this, you will achieve that the press to open is carried out both on the intercom and on Raixer Pro.

• Connect the multimeter and activate the tester or beep mode and join the black and red wires, if the multimeter beeps, then it works correctly.
  

• Locate the terminals of the intercom strip that correspond to the opening button plates.
  

• Place the red or black cable on one of the intercom terminals and test on the other plates until the multimeter beeps. Repeat this step with the other terminal.
  

• Check that these two terminals are correct: connect the multimeter cables to these two plates and press the opening button.
  

  • If the multimeter beeps, the connection will be correct.
    

  • If the multimeter does not beep, repeat the previous step until you locate the correct plates
    

• Connect the C and D outputs of Raixer Pro to the two plates. The connection order does not matter.
  

Connecting Raixer Pro to the electric door opener or electric strike

• Hollow out the door frame to embed the electric door opener.
  

• Connect the electric door opener to outputs 6 and 8 (GND and 12V NC, respectively) of Raixer Pro.
  

• Remember that Raixer Pro powers this piece (12V).
  

Connecting Raixer Pro to the electric piston or bolt

• Drill the two parts of the electric piston or bolt. The male part must be in the frame and the female part in the door leaf.
  

• Connect the electric piston to outputs 6 and 9 (GND and 12V NO, respectively) of Raixer Pro.
  

Connecting Raixer Pro to the internet

• Download the Raixer app for iOS or Android.
  

• Create an account and confirm it.
  

• Press Add > Configure new device > New WiFi Device
  

• Follow the instructions that appear in the app.

Calibrating Raixer Pro for Auto Access

Calibrating Raixer Pro correctly is necessary if you want to use the Auto Access function or ring to open the gate. Calibration consists of making the device aware:

• What is the voltage existing in the intercom when no one is ringing the doorbell.
  

• What is the voltage when the doorbell rings?
  

Don't worry if you don't know what amps or volts are. The auto-calibration will guide you step by step so you can configure it correctly.

• Press on the Raixer Pro you want to auto-calibrate.
  

• Go to Settings > Doors > Edit, press on the door you use for Auto Raixer Pro, it will normally be the street door. Confirm.
  

• Make sure that the port you are configuring is actually the one to which Raixer Pro is connected. On the Connect your door screen you will see a diagram of the device and an arrow indicating the port. They must match.
  

• Press the Auto Calibrate button and follow the app instructions.

If your mobile phone has coverage at the point where you want to install Raixer Pro, then the device will also have coverage.

The mobile data consumed by the device during reasonable use are included in the subscription. We are working to optimize the data consumption made by Raixer Pro.

Yes. Raixer Pro's mobile data provider has global coverage.

However, in some cases, there may be no good signal (for example, in basements or spaces protected with heavy metals). You can connect an antenna extender to Raixer Pro and place it in a location with 3G coverage.

No. You don't need 3G coverage either in the portal or on the street to use Raixer Pro.

No. You don't need WiFi coverage either in the portal or on the street to use Raixer Pro.

No. Raixer Pro doesn't need WiFi to connect to the internet.

To use Raixer Pro you'll need:

• A light point less than 1.5m from Raixer Pro. If your socket is further away, you can take one from the register box, or power it directly using pins 6 and 7 of Raixer Pro.
  

• If you want to open the gate, an intercom or video door entry system that has a physical opening button.
  

• If you want to open the door of the house, an electric latch or door opener.
  

• If you want to close the door of the dwelling, an electric piston or bolt (optional).
  

Raixer Pro is compatible with any intercom or video door entry system that has a physical button to open.
Learn more about what modifications are made to the intercom.

Yes. One of the internal components of Raixer Pro is a wireless relay. So you can bridge the button so that the circuit closure is done both by pressing the button and in Raixer Pro.

Raixer Pro uses the intercom inside the dwelling to open the front door. So if your front door can be opened with a compatible intercom, you can open it using Raixer Pro.

No. Keep in mind that Raixer Pro uses the opening button of your intercom to open the portal. If the intercom doesn't work, you won't be able to open the portal with Raixer Pro.

If your intercom is able to open two doors with the same button, Raixer Pro is able to detect which door to open first using a single sensor terminal. With which you can use the other two sensors to connect them to the electric latch or door opener of the home door; to the piston or connect another type of standard sensors (motion, closed/open)

If your intercom has two buttons, one to open each door, then you will use two terminals to the Raixer Pro sensor, so that only one output will be available for the electric lock and/or piston.

Take a look at your intercom. If you can open both doors with the same intercom button, then you will only need one sensor output from Raixer Pro. If the intercom has two buttons - one to open each community door - then you will need two sensor outputs.

You can buy electric door openers or latches at any hardware store or locksmith.
Installers can also provide you with this part and perform the assembly on your home door.

You can buy electric pistons or bolts at any hardware store or locksmith.

Installers can also provide you with this part and perform the installation on your home door.

Raixer Mini uses an electric strike or door opener to open the house door and does not replace your lock cylinder. You don't have to consider the type of lock cylinder profile (European, Swiss, round…). Learn more about what an electric strike is.

If there is enough space in the home door frame to fit an electric latch or door opener between the bolts and the latch, then you can connect it to the Raixer Mini relay outputs and open the door with the device.

In some doors, it's easier to choose to install an overlay electric door opener.

Installers or a trusted locksmith can provide you with this part and install it on your home's door.

We resolve your doubts about the security of this type of installation in the Security

Raixer Pro uses an electric latch or door opener to open the door of the dwelling and does not replace your lock. You don't have to consider the type of lock profile (European, Swiss, round…). Learn more about what an electric latch is.

If there is enough space in the door frame of the dwelling to embed an electric latch or door opener between the bolts and the latch, then you can connect it to the relay outputs of Raixer Pro and open the door with the device.

In some doors, it's easier to choose to install an overlay electric door opener.

If you also need to be able to lock the door - it's not enough that it just slams shut - you will need to connect an electric piston or latch to Raixer Pro.

Installers or a trusted locksmith can provide you with this part and install it on your home's door.

We resolve your doubts about the security of this type of installation in the Security

Raixer Pro is compatible with any 12V DC electric latch without memory. Note that models with memory require one contact to close the circuit (and open the door) and another to open the circuit (and stop opening the door).

If you choose to install Raixer Pro for the home door, buy a 12V DC electric lock without memory.

Installers or a trusted locksmith can provide you with this part and perform the installation on your home door.

We resolve your doubts about the security of this type of installation in the Security

The electric latch or door opener is a standard locksmithing part. The part is installed in the door frame of the dwelling; in the metal plate that is usually at the height of the door handle.

The Raixer Pro kit does not include this electric latch. Why? Because depending on the distance between the bolts and the latch, your door will need a different size.

Installers or a trusted locksmith can provide you with this part and install it on your home's door.

We resolve your doubts about the security of this type of installation in the Security

The piston or bolt is a magnetic lock controlled through Raixer Pro. Using this part you will be able to lock the door. You will have a similar level of security to closing the door with a double turn of the key.

The pistons can withstand more than 1,000kg of force. It will depend on the model you acquire. The most common for residential doors are fail secure pistons.

See differences between pistons fail safe and fail secure.

Raixer Pro is compatible with any 12V DC piston. Depending on where you are going to install it, you will need it to be fail safe or fail secure:

If you are going to use it on the home door, use fail safe pistons.

If you're going to use it on a building entrance door, use fail secure pistons.

If you've made it this far, you're probably wondering about the differences between fail safe and fail secure pistons.

• Fail safe piston: the piston unlocks when it does not have electrical power.
  

• Fail secure piston: the piston unlocks when it has electrical current.
  

Below you can see a video about the differences between fail-safe and fail-secure locks:

Fail-safe locks or pistons

Fail safe pistons are unlocked when they have no electrical power. To close or lock them, they must be connected to a power source. If they are disconnected from the power source, the door will automatically unlock and allow people to enter or exit the space. That's why they are safe or secure – they're safe for people; not for the space!

Most fail-safe locks are used on the main entrance doors of offices or distributors. A very typical application of fail-safe locks are magnetic locks, which by design require connection to the light to function.

Fail-secure locks or pistons

The fail secure pistons are locked by default. If they are not connected to a power source, the piston will remain closed. To open or unlock them, they need to be connected to the power.

Usually, fail-secure pistons are used in sensitive areas, for example, the IT room or the front door. However, as the door remains closed during emergencies, you will normally need to add a mechanism to allow it to open. You can use the Raixer Pro button to unlock the piston and open the door.

Fail secure pistons are also often used on exterior staircase doors. Since in the event of a fire, these doors must remain closed to block the fire.

Fail-safe locks and exit safety in emergency situations

Many people believe that fail-safe locks are designed to allow faster exits in emergency situations. This is called evacuation, and evacuation must be guaranteed, regardless of the lock you use.

This means that with a fail-safe or fail-secure lock you will always be able to exit through the door - whether it's an emergency or not. The terminology of fail-safe or fail-secure refers to the entrance - also in case of emergency.

If all doors were inaccessible during a fire, firefighters or medical personnel would have difficulty accessing the space.

Using a battery in fail-safe locks

It is relatively common to install backup batteries to prevent fail-safe locks from unlocking during a power outage. The truth is that doing so makes little sense. Fail-safe locks with battery would behave in an equivalent way to fail-secure locks.

The main reason for using batteries with fail-safe locks is with glass doors. Since magnetic locks (by definition, all are fail-safe) look aesthetically pleasing. Therefore, the customer needs a fail-secure magnetic lock - that's why they install the battery.

Electric door openers are not always fail-secure

Electric door openers or latches can be configured as fail-safe or fail-secure. Depending on the position and polarity of the solenoids (magnets) inside the door opener, they can act as fail-safe or fail-secure.

No. The cylinder will remain intact after installing the electric latch and/or piston. However, note that if you double-turn, you won't be able to open the door using Raixer Pro.

Raixer Pro uses the Raixer platform, in which we employ the most secure encryption methodss when transmitting data. To prevent cyberattacks, all communications between the app and the backend are encrypted using SSL 3 certificates.

Once you have created your user in the app, your password is encrypted in the backend and always transmitted via SSL (HTTPS). The application passwords are encoded (hash) with 2 different encoding algorithms. In addition, communications between the hardware and the backend are encrypted using SHA-256. Each device uses 256-bit keys to encrypt and decrypt communications.

Yes. Once you have connected Raixer Pro to the electric latch, you can open the door using the device.

These are the available opening methods for the house door:

• Missed call: We associate you with a phone number for the house door. From the app, you can authorize phone numbers to open by making missed calls.
  

• App: Authorize other Raixer users to open by pressing the Open House button in the app.
  

Yes. If you choose to install Raixer Pro with door opener and piston, you will be able to lock the house door through the piston.

Yes. Although Raixer Pro does not replace your set of physical keys, if you choose to install it with an electric door opener and piston, you can stop using them and open using the Raixer app.

If you want to use your keys again with this installation, just disable the piston from the app.

No. If you double-turn, Raixer Pro will activate the electric latch to push the latch and unlock the electric piston, but your door will be blocked by the bolts. Therefore, even if you push, it won't open.

Note that if you choose to install with an electric piston or bolt, the level of security is similar to double-turning, so it's not necessary to do so.

Yes. You can connect up to two sensors:

• A motion sensor, which closes or opens a circuit to detect movement.
  

• An open or closed sensor, which closes or opens a circuit when opening or closing the door.
  

Yes. Raixer Pro includes a housing designed to connect standard 18650 batteries.

The battery is designed so that in cases where the electrical supply is temporarily cut off, the piston and door opener continue to function.

You have three ways to open the door with your Raixer Pro:

• Auto Access: Configure a time slot in which Raixer Mini will open the door it's connected to after the doorbell is rung. Users don't need an app, internet, or phone. It's the most convenient option for the front door.
  

• Opening with a missed call: Authorize your users' phone numbers and let them open with a missed call. They don't need an app or internet on their phone. It's the best option for opening the portal and home.
  

• Opening with app: Allows other Raixer users to open the door with the app. It's the best option for permanent access (maintenance or cleaning staff) or long-term users (fixed tenants or family). You can also use the app to open the doors when your users arrive.
  

Can I double-turn the key on my home door and open it with Raixer Mini?

With Raixer Pro you can open and close up to 3 doors autonomously (up to 2 portal doors).

No. Installation is not included in the price of Raixer Pro.

Yes, the app allows you to register multiple phone numbers, configure app users who can open the door. If you prefer, you can also allow the door to open whenever someone rings the doorbell (this is the best option for the building entrance door).

Raixer Mini can also be used by your guests, friends and family. Raixer subscriptions depend on the number of devices. With the basic plan you can authorize as many app users as you need and up to 10 simultaneous phone numbers.

You can learn more about Subscriptions.

No, you can only open the door with the app or let these people enter the building or dwelling after they make a missed call. You can also schedule time slots to open the door automatically after someone rings the doorbell.

The kit of Raixer Pro includes:

• A Raixer Pro device
  

• A 12V power supply
  

• A 1.5m power cord
  

• Three cables to connect Raixer Pro to intercoms; electric door openers or pistons
  

Note that the kit does not include electric door openers, pistons, sensors, or other hardware materials that you may need in some cases.

Yes, for Raixer Pro to work you need to connect it to a power point. The kit you receive when you purchase it includes a 12V power supply.

Yes, Raixer's plans include telephone support for the subscription period.

Have you put the intercom cover back on? In most models, the intercom speaker is part of the cover. Don't worry, it happens a lot! Also, make sure that none of the cables that were there before the installation of Raixer Pro have been lost.

If you have fitted a 18650 battery to Raixer Pro, the device will use this battery to remain operational until it runs out.

If you haven't installed the battery or it has run out, Raixer Pro will stop working and unlock the electric piston (if you have installed it). You will be able to open using physical keys.

No. The device does not detect the call that occurs at the doorbell of the house. Instead, you can open it with a missed call or with the app.

Yes. Raixer Pro detects the voltage variation that occurs in the intercom when the doorbell is rung from the street door.

It is an expected behavior of some intercoms and door entry systems. On some occasions, these intercoms have this security system (they don't open - neither with Raixer Pro nor by pressing the button -) unless they call before.

For these situations, the Auto Access mode works great (the user calls and the gate opens unattended).

It's a very common issue and is usually related to WiFi or power. In these cases, you can:

• Check the date and time

• Check that there is WiFi and power in the home. Also, that the device is connected to the power.
  

My Raixer Pro device appears offline for a few minutes and then reconnects

I can't get Raixer Pro to connect to the internet

How do I update the WiFi network password?

If you are the device owner you can delete it and reconfigure it from scratch. The 7-day trial will start again, although you will have to reconfigure it.

Remember that owners are the only ones who can enter payment and billing information.