Vacation rental: 7 ways to hand over keys to your guest

One of the biggest complications we must face within the vacation rental is the key handover, because not always when our tenant arrives are we available to give them the keys to the property. Fortunately, we have different alternatives at our disposal to get them to them.

How to hand over the keys to your guest

Count on the help of a neighbor

This is one of the most traditional techniques. If we have a trusted neighbor living in the building, we can agree with him to carry out the delivery and present for signature the key delivery document. The bad thing about this system is that we depend on another person and if the apartment receives many tenants it is possible that the neighbor ends up getting tired of assuming this responsibility.

The lock-box

If we want to leave the key in the property, but make it only accessible to the tenant, we can use the lock-box system. It is a lock that operates like a safe and can be left on the door itself or fixed to the wall. Each time a tenant arrives, you have to send them the lock code so that they can open it and access the keys. It is a simple and practical system but not as secure as other alternatives, and it has the disadvantage that you do not obtain any proof of key delivery, so you cannot prove that your tenant has received them.

Locker system

They are lockers similar to those used by parcel delivery companies. They are located in public access areas and the tenant can open the locker by entering the code they received on their mobile phone. The disadvantage is that this is a service offered by private companies and has an additional cost that must be taken into account.

Key custody service

In this mode, you register as the manager of a vacation apartment in the application and you are indicated at all times in which establishment you can leave your keys so that they are stored and delivered to the tenant when they arrive.

Electronic locks

It is one of the most widely used options for key delivery in tourist apartments. The most recommended are those that work with a mobile phone. Although the installation of the lock has a cost, it is a system so practical that it is quickly amortized by not having to depend on a third party to deliver the keys. Take a look at Raixer's smart lock that allows you to open doors remotely with and even without a mobile phone. In addition, you can hire the remote check-in service so that your guests can register telematically.

Collaborate with a greeter

The greeters are responsible for welcoming tourists to the city and informing them about what they can visit and do. A good way to become a prestigious host is to give your guests a warm welcome, something you can achieve with a greeter who is also responsible for handing over the keys.

Auxiliary service companies

If you have a company that helps you manage your vacation rentals, it is possible that it has a key delivery service and even a signature service for proof of delivery of money or keys, either by sending one of its employees to the apartment to receive the tenants or by receiving them at their office. There are many different ways to hand over keys in a vacation rental, but the most convenient and recommended is to rely on new technologies. It is what guarantees you to give the best possible service to your guests.

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