Privacy Policy

This Privacy and Cookies Policy establishes the basis on which RAXIER TECH, S.L (hereinafter, “RAIXER” or “the Data Controller”), with headquarters at Calle Ferraz 17, 2D 28008, Madrid processes your personal data when you provide it to us during your experience through the website www.raixer.com (hereinafter, “the Web”), the mobile application or Raixer app, understood as the computer application designed to be executed on smart phones or Smartphone, tablets and other mobile devices (hereinafter, “the App”).

Each time you use the Web or the App, you provide us or we need to access any type of information that, due to its characteristics, allows us to identify you, such as your name and surname, email, billing addresses, phone number, credit or debit card number, IP address, etc. (hereinafter, “Personal Data“), will be under the application of this Privacy Policy in force at all times, and you must review this text to check that you are in compliance with it.

Remember that before starting to use any of our services or functionalities, including the purchase of our products, you must read this Privacy and Cookies Policy, as well as the Terms and Conditions applicable to the sale of our products and services.

The failure to provide certain information marked as mandatory may mean that it is not possible to manage the purchase of our products or the use of certain functionalities or services available through the Web or the App.

The user (you) hereby guarantees that the Personal Data provided is true and accurate and undertakes to notify any changes or modifications to it. Any loss or damage caused to the Web or App or to the person responsible for the Web or App or to any third party through the communication of erroneous, inaccurate or incomplete information in the registration forms shall be the sole responsibility of the user.

For what purposes do we process your Personal Data?

RAIXER as the Data Controller will process your personal data to manage the purchase of our products through our Web, give you access to the different functionalities and/or services available on our Web and/or App and also to contact you in case you have any questions regarding our products and/or services. RAIXER will base the processing of your Personal Data on some of the following legitimate bases:

• Contractual necessity: we will process your personal data because it is necessary to formalize and comply with the sales contract of the products acquired through our Web as well as to give you access to the different functionalities and/or services available in our App.
• Legitimate interests: we will process your personal data when RAIXER needs to comply with its legitimate interests, and in particular:
• To communicate with you;
• To help preserve the surveillance, administration and protection of its services, content, Web and App;
• To personalize the Web and the App and/or the services and functionalities provided therein.
• Legal Compliance: we will process your personal data to ensure RAIXER's compliance with applicable legislation and the protection of our legitimate business interests.
• Consent: we will process your personal data to send you our newsletter (“newsletter”) which may include commercial communications in relation to our services and products when you have given us your consent. These communications will only be sent when you have given your consent to RAIXER through the form available on the Site. At any time you can revoke your consent: (i) according to the communication's own instructions; (ii) by contacting us through the email hello@raixer.com.

With whom do we share your personal data?

RAIXER will not sell, rent, share, distribute or otherwise provide your Personal Data to third parties unless required to do so for legal or regulatory reasons. However, your Personal Data may occasionally be transferred to third parties when necessary to comply with our legitimate interests or to provide you with the contracted services or comply with our obligations regarding the products acquired on our Web or App. For example, it may be necessary to provide your personal data to entities that provide us with support services (for example, parcel delivery companies), financial entities or payment providers, management companies, anti-fraud entities, technology service providers, hosting providers, and/or other RAIXER partners such as tourist accommodation platforms, etc. By providing us with your personal data through the Web or App, you authorize us to process and share your information with these third-party partners.

What rights do I have in relation to my Personal Data?

You have rights related to the personal information we have about you. You can contact us in order to exercise:

• The right of access to your personal data;
• The right to rectify your personal data (if it is incorrect, incomplete or outdated);
• The right to portability of your personal data (i.e. the right to transfer your data to another data controller in a structured, commonly used and machine-readable format);
• The right to erasure of your personal data; or
• The right to restrict the processing of your personal data.

You also have the right to object to the processing of personal data when it is based on our legitimate interests and/or is aimed at direct marketing. In addition, in those cases in which RAIXER has asked you for your consent to process your personal data, you have the right to withdraw such consent as we have detailed above. The withdrawal of your consent will not affect the execution of the sales contract when you have purchased products through our Website.

In those cases where RAIXER needs your personal data to comply with its legal or contractual obligations, the provision of such personal data is mandatory. If these data are not provided, RAIXER will not be able to maintain its contractual relationship with you or comply with its obligations. In other cases, the provision of the personal data that has been requested is optional.

RAIXER wishes to respond satisfactorily to any questions you may have about how it processes your personal data. At any time you can exercise the rights specified above by contacting us by email at hello@raixer.com.

Likewise, and in the event that we fail to comply with our legal obligations regarding data protection, you have the right to file a complaint with the Spanish Data Protection Agency.

How long do we keep your data?

RAIXER will retain your personal data for the duration of the contractual relationship you have with us, and after the conclusion of that relationship for a maximum period of 5 years to meet future responsibilities.

What types of cookies are there and what use do we make of them on the Web and/or in the App?

A cookie is a file that is downloaded to your computer, Smartphone, Tablet or any other electronic device, when you access certain web pages. Cookies are necessary to facilitate your navigation and improve your experience within the Web,

Depending on the purpose for which the data obtained through cookies is processed, we can distinguish the following types of cookies:

Technical cookies

They allow you to navigate through the Web and use different options or services that exist in it, such as traffic control and data communication, identify the session, and/or access parts of the web that have restricted access.

Personalization Cookies

Thanks to these cookies you can access the service we provide on the Web with some general pre-defined characteristics based on a series of criteria that are carried out on your terminal, such as the choice of language, the type of browser through which you access the service, the regional configuration from which you access the service, etc.

Analytics cookies

They allow us to track and analyze your behavior and that of other users on the Web. We use the information collected by these cookies to measure the activity of the Web and to develop navigation profiles for the users of the Web with the aim of improving the service.

Google Analytics

We use Google Analytics to understand the interaction of visitors with the Web. This means that when you visit the Web, your browser automatically sends certain data to Google. This includes, for example, the electronic address of the page you are visiting and your IP address. You can find more details on how this technology collects and processes data by clicking on this link.

If you don't want to use Google Analytics in your browser, you can install the Google Analytics add-on in it. You can find out more about Google Analytics and Google's privacy policy here.

Users can always decline cookies if their browser allows it, although doing so could affect their use of the website.

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